Davies publicizes international digital transformation undertaking with Sabio

Davies has introduced the transformation of its contact heart and buyer expertise (CX) infrastructure by choosing CX transformation specialist Sabio because the group’s associate in a multi-year settlement.

Beneath the collaboration, Sabio will information Davies’ transformation to a brand new cloud-based customer support platform on the Genesys Cloud CX, which supplies a versatile, scalable, and unified CX platform. This platform has been particularly developed and chosen by Davies and can allow the agency to bolster telephony operations in addition to open new communication touchpoints.

The transformation undertaking can even see Davies unifying its digital communication functionality throughout the subsequent stage of its progress throughout the US and Europe. So far, Davies has been in a position to save its purchasers £5.8 million (about $7.6 million) in weather-related claims spend by adapting shortly to occasions as they occur.

The undertaking will contain the cloud migration of 1,500 contact heart advisors managing buyer interactions throughout 13 enterprise items for UK and US purchasers. The settlement additionally consists of workforce engagement administration (WEM) functionality along with Sabio’s help and supply providers.

Davies Group chief info officer Darren Martin stated that partnering with Sabio represents a serious milestone for the agency because it invests closely in superior digital options to ship higher providers for purchasers.

“Past the consolidation exercise, we can even be introducing excessive ranges of integration with underlying techniques, enabling us to offer additional advantages to prospects, reminiscent of self-service and in the end alternative; permitting prospects to resolve when and the way they wish to talk with us. It’s going to be an thrilling partnership and I’m trying ahead to seeing the constructive affect this can have,” Martin stated.

Sabio Group chief expertise officer Mark Betts (pictured) additionally commented on the partnership, saying that Davies is a corporation that’s not solely bold in what they wish to obtain but in addition receptive to new concepts.

“This multi-year settlement allows us to standardize their contact heart know-how infrastructure, constructing a strong basis for his or her contact heart operations earlier than increasing their transformation by means of thrilling automation initiatives utilising our huge inner experience,” Betts stated. “We’re extraordinarily trying ahead to working intently with them over the subsequent few years and efficiently supporting their progress ambitions.”

This collaboration with Sabio is simply the newest in a string for digitalization functions. Earlier this 12 months, the agency teamed up with GT Motive to spice up the latter’s cloud-based estimating options.

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